The following
are the terms and conditions under which rooms are
sold:
LOSS OF OR DAMAGE TO GUESTS' PROPERTY AND PERSONAL
INJURY:
KENYA COMFORT HOTEL / HOTEL SUITES accepts the
liability of an Innkeeper at common law as modified
by the Hotel and Restaurants Act 1971, Laws of Kenya
and subsequent amendments there to. |
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| 1. |
Liability:
The management is not liable for any injuries nor
losses to the residents, and/or their visitors and
servants regardless of the circumstances surrounding
the loss or injury whatsoever on the premises. This
includes any mishap or losses through the usage of the
swimming pool. Residents are advised to look after
their valuables. Kenya Comfort Hotel / Hotel
Suite's liability is limited within the framework of
an Innkeeper at common law as modified by the Kenya
Hotels and Restaurants Act of 1971, Laws of Kenya. No
liability whatsoever for cars parked within the
premises will be undertaken. |
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| 2. |
General Liability:
In lieu of any condition or liability complied by Law,
the liability of Kenya Comfort Hotel / Hotel Suites
(called the Hotel) in respect of any defect or failure
in service supplied or damage attributable thereto is
limited to making good by replacement or refund (at
the hotel discretion) of only the service provided by
the hotel. Any complaints must be made within two days
of service rendered in writing. |
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| 3. |
Shortages & Lift
Operations: Management is not liable in any
manner whatsoever for any water, electricity shortages
and inconvenience derived from failure of lift
operations. |
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| 4. |
Settlement of Bills
(Payment in Advance): Bills must be paid upon
presentation. Cheques are not accepted unless prior
arrangement is made with the management. With regard
to room accommodation, our Policy is as follows:
a) full payment prior to moving into room.
b) that guest (s) make payment in advance by midday in
the event of extension of stay. |
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| 5. |
Default: In
case of default in payment of dues, the management
shall have a lien over the luggage and belongings of
the defaulter and shall detain the same and proceed to
sell or auction such property at any time without
reference to the defaulter and appropriate the net
sale proceeds towards amount owned by the defaulter. |
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| 6. |
Personal Obligation:
I agree that my liability for the stay at KENYA
COMFORT HOTEL / HOTEL SUITES is not waived and agree
to be held personally liable in the event that the
indicated person, company or association fails to pay
for any part or the full amount of the charges. I also
agree to abide by the rules and regulations of KENYA
COMFORT HOTEL / HOTEL SUITES which has been read,
received, and understood by me. |
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| 7. |
Occupancy Terms:
a) Daily Stay: For Night stay Guests, normal check-in
time is 2:00 p.m. In exceptional cases, an earlier
check-in time of 10:00 a.m. may be granted. Check out
time is 10:00 a.m. but a latest checkout time of 11:00
a.m. may be granted. For Night stay Guests, should a
guest have full breakfast on the day of the check-in,
an earlier check-in time of 7:00 a.m. will be granted.
For Day Room stay Guests, normal check-in time is
10:00 a.m. but an earliest check-in time of 6:00 a.m.
may be granted. Checkout time is latest 6:00 p.m. for
Day Room Stay.
b) Monthly Rental: (For Kenya Comfort Hotel Suites
Only) Prepayment of one month rental and a 30% deposit
for a minimum of one month stay will constitute a
monthly stay. No refunds will be given for occupancy
less than one month nor will any booking deposits be
refunded . At the end of the stay, deposits will be
refunded given all bills are cleared and damages paid
for. Termination of the monthly stay arrangement will
be by a one week notice or an additional one week
charge will be levied. To allow for end month billing,
individual days will be billed at a month being 30
days. Rental monies must be paid in advance by the
28th of the preceding month. Cheques not accepted
except by prior arrangement. Electrical power,
appliances and parking charges extra. |
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| 8. |
Telephone Billing:
The billing will be done as per the computer printouts
and no complaints will be entertained regarding the
billing. NB: A phone call is billed after 25 seconds
from lifting of handset. |
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| 9. |
Right of Management:
Management reserves the right of admission to any
person to the premises. Guest's visitors (non-hotel
residents) are not allowed in guest rooms without
registration at the Front Office. Guests may meet
their visitors in the hotel's public areas. |
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| 10. |
Access to Room:
Management and employees are permitted to enter any
room in the ordinary course of duty to view the
condition of the premises and to execute all necessary
repairs and work. |
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| 11. |
Extra Guest (s):
If a hotel resident wishes to bring an extra night
guest or guests, they should register the guest(s) at
the Reception and make full payment of room
accommodation for the guest (s) before moving to the
room (s). |
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| 12. |
Privy of Contract:
For in-house guest (s) the accommodation contract is
between the guest (s) and / or their agents on one
hand and the hotel (KENYA COMFORT HOTEL / HOTEL
SUITES) on the other hand. This contract gives certain
rights and obligations to both parties. These rights
and obligations are not transferable to any other
party who is not privy to the contract. |
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| 13. |
Restricted Occupancy:
(a) For Suites: Maximum occupancy is
restricted in each type of suite: Studios, Suites and
One Bed roomed Suites - two adults and
one child (Child considered Age 12 and younger.) Two
Bed roomed Suites - four adults and two children,
Three Bed roomed
Suites - six adults and three children. If additional
persons occupy apartment, an additional charge of
twenty percent (20%) per
Person rental will be levied for monthly stay guests.
(b) For Hotel: Maximum occupancy is restricted in each
type of room: Single Rooms -One Pax, Double / Twin -
Two Pax, Triple /
Executive Family - Three Pax, Quadruple / Executive
Apartment - Four Pax. |
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| 14. |
Room Keys:
In-house / staying guests are informed to leave keys
at the Reception whenever they move out of the hotel
premises. This is important for the security of both
the guests' belongings in the rooms and the hotel at
large. On checkout, please surrender your key (s) at
the Reception. |
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| 15. |
Conservation:
Guests are advised to conserve both water and
electricity. |
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| 16. |
Regulations:
Guests are required to adhere to regulations given by
the management to control use of the swimming pool,
car parking, common areas and entrances and exits to
the premises. Regulations include controls on noise
pollution and respect of other people in public areas.
Residents are not permitted to display any washing or
laundry on the verandas, windows or exterior of the
premises. Guests may be permitted by the management to
use the pool at an extra charge. Swimming hours are
8:00 a.m. to 6:00 p.m. daily. Car parking subject to
availability and at your own risk. |
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| 17. |
Alterations:
Alterations or additions to the premises without the
previous written consent of the management are not
allowed. |
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| 18. |
Damage to Property:
Guests will be held responsible for any loss or damage
to property of the hotel caused by themselves, their
friends or any of their visitors. |
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| 19. |
Weight restrictions:
Guests may not put any article, which would create a
stress on the floor or the premises greater than five
hundred pounds weight per square foot. |
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| 20. |
Elevator:
Usage of lift is solely for the use of hotel guests.
Permitted additional personal luggage allowed is 40.0
Kgs. maximum. |
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| 21. |
Cooking: No
cooking is allowed in guestrooms, except for suites
with kitchen. Any open or internal combustion fire
including any form of gas cookers and appliances are
not allowed to be used within the guest rooms. Only
electrical cookers are allowed to be used in the
suites with kitchen. |
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| 22. |
Pets:
Management does not allow any pets on premises. |
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| 23. |
Government Rules and
Regulations: Guests are requested to observe
Government Rules and Regulations in force with respect
to registration, firearms, etc. |
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| 24. |
Amendment of Rules:
The Management reserves to itself the right to add to,
alter or amend any of the above terms, conditions and
rules. |
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Dream
"Inn" Comfort !
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