Rate Conditions
 
CONDITIONS ON RATE OFFER
 
1) EXTRA GUESTS: Additional charges raised for the difference between the occupancy levels on daily rates
 
2) CONFERENCE SURCHARGE: Given the time to time conferences in Nairobi, a conference surcharge maybe applied.
 
3) CHECK-IN:
For night stay guests, normal check-in time is 2:00 pm. In exceptional cases, an earliest check-in time of 10:00 am may be granted. Check-out time is 10:00 am but a latest check-out time of 11:00 am may be granted.
 
For night stay guests, should a guest have full breakfast on the day of the check in, an earlier check-in time of 7:00 am will be granted.
 
For day stay guests, normal check-in time is 10:00 am. In exceptional cases, an earliest check-in time of 6:00 am may be granted. Check-out time is latest 6:00pm
 
4) CHILDREN POLICY (Accompanied by parents and for Daily Rates):
If sharing parents room, first child free, second child Kshs. 400/= or US $5.00.
Breakfast policy, below six years free, 6-12 years 50%.
Two children below 12 years in own room charged at applicable single room rate.
Children above 12 years charged at full rate.
 
5) VALIDITY: Valid 1st October 2006 but subject to change without notice.
 
6) PAYMENT: All payment should be received in advance unless credit arrangements in place. Cheques accepted only with prior arrangement. In case of credit arrangement payment should be done on the 7th day of the month.
If Tour / Travel or Corporate booking, LPO number must appear on Invoice and Voucher.
 
7) BOOKINGS: All bookings are tentative and subject to room availability.
 
8) CONFIRMED RESERVATION: To confirm a booking, a 50% deposit is required or a Voucher from registered Travel Agents / Tour Operators. Again, prior to check-in full payment must be received.
 
9) "NO SHOW": In a situation whereby full payment has been received, there is no release of the room. However, should only a 50% deposit has been received, the room may be released from the booking after 10:00 pm. Should a reservation be confirmed by Kenya Comfort Hotel / Hotel Suites, and a no show occurs, full charges shall be levied to your account for immediate settlement.
 
10) CANCELLATION POLICY: Prior to 30 days - No charge, between 14 days & 30 days - 25%, between 2 days & 14 days - 50% and within 48 hours - 100%. (Please note no refund to clients already having paid and staying in hotel / Suites.)
 
11) PREPAYMENT / DEPOSIT POLICY: Deposit payment of 50% of the contracted Value is required preferably 30 days prior to arrival or upon placing the reservation, whichever is less. The balance should be paid to Kenya Comfort Hotel / Hotel Suites upon arrival. Prepayments expire and are written off if not used within two months of payment unless specified clearly. Prepayments not refundable.
 
12) GUEST LIABILITY: The management is not liable for any injuries nor losses to guests, and / or their visitors regardless of the circumstances surrounding the loss or injury whatsoever on the premises. Guests are advised to look after their valuables. Kenya Comfort Hotel / Hotel Suites liability is limited within the framework of an Innkeeper at common law as modified by the Kenya Hotels and Restaurants Act of 1971, (Laws of Kenya).
 
13) GENERAL LIABILITY: In lieu of any condition or liability complied by Law, the liability of Kenya Comfort Hotel / Hotel Suites (called the Hotel) in respect of any defect or failure in service supplied or damage attributable thereto is limited to making good by replacement or refund (at the hotel discretion) of only the service provided by the hotel. Any written complaints must be made within two days of service rendered. No claim for consequential damages, however arising, will be entertained. The liability excluded faults caused by fair wear and tear, abuse of service by guest, acts of God or any other cause beyond the hotel reasonable control.
 
14) FORCE MAJEURE: The hotel is not responsible for any circumstances beyond its control.
 
15) HOTEL RULES & REGULATIONS: All guests are expected to abide by the current Kenya Comfort Hotel / Hotel Suites Rules and Regulations.
 
16) AMENDMENT: Conditions & Rates may be amended without any notice.
 

Dream "Inn" Comfort !